FAQ's
FREQUENTLY ASKED QUESTIONS (FAQs)
DEMOND WEAR
Welcome to DEMOND WEAR! Here are answers to some of the most common questions about our products, orders, payments, shipping, returns, and exchanges.
1. What is DEMOND WEAR?
DEMOND WEAR is a clothing brand focused on modern streetwear, oversized hoodies, bold designs, and contemporary fashion.
2. Where can I purchase DEMOND WEAR products?
You can browse our latest collections and place your order directly through our official website:
https://demondwear.in
3. How can I place an order?
Select your favourite product, choose the available size, add it to your cart, and proceed to checkout. Enter your delivery details and select an available payment method to complete your order.
4. What payment methods do you accept?
We offer the payment methods displayed at checkout. These may include online payments processed through Razorpay and Cash on Delivery (COD), where available.
5. Is Cash on Delivery available?
Cash on Delivery may be available for eligible products and delivery locations. Please check the payment options shown at checkout.
6. How can I track my order?
Once your order is dispatched, tracking information may be shared through the contact details provided during checkout. You can use the tracking link to check your shipment status.
7. How long does delivery take?
Delivery time depends on your location, courier partner, and order processing time. Please refer to the estimated delivery information provided during checkout or in your shipping confirmation.
8. Can I cancel my order?
You may contact us to request cancellation before your order is dispatched. Cancellation may not be possible once the order has been shipped. Any applicable refund will be handled according to our policies and applicable law.
9. Can I exchange a product if the size doesn’t fit?
Eligible products may be exchanged, subject to our Exchange Policy and stock availability. Please contact us before sending any product back.
10. Is the exchange process free?
Approved exchanges are intended to be free of additional delivery or handling charges, in accordance with our published Exchange Policy.
11. What is your return policy?
Eligible products may be returned according to our Return & Refund Policy. Products generally need to be unused, unworn, unwashed, and returned with their original tags and packaging, subject to applicable exceptions.
Please review our Return & Refund Policy before requesting a return.
12. How do I request a return or exchange?
Contact us with your order number and the reason for your request. Our team will review your request and provide the next steps. Please wait for return instructions before shipping any item back.
13. How will I receive my refund?
For prepaid orders, approved refunds will generally be processed to the original payment method.
For Cash on Delivery orders, approved refunds may be processed to your bank account or through UPI after the necessary details are verified.
14. How long does a refund take?
After the returned product reaches our warehouse and passes the required quality check, we aim to initiate approved refunds within 36–48 hours. The time taken for the money to appear in your account may depend on your bank or payment provider.
15. What should I do if I receive a damaged or incorrect product?
Please contact us as soon as possible with your order number and clear photographs or a video showing the issue. We will review your request and help arrange an appropriate resolution.
16. How can I choose the correct size?
Please refer to the size chart provided on the relevant product page before placing your order. If you need assistance, contact our customer support team.
17. How can I contact DEMOND WEAR?
You can reach us using the following details:
Website: https://demondwear.in
Email: demondwear@gmail.com
Phone: +91 6200525879
Address: Narkatiaganj, Diulia, Bihar – 845455, India
18. Where can I find your policies?
You can review the relevant policy pages on our website for more information:
- Privacy Policy
- Terms & Conditions
- Return, Exchange & Refund Policy
- Shipping Policy, if available
Please read the applicable policy before placing an order.
Thank you for choosing DEMOND WEAR.
Be Bold. Be Different. Be DEMOND.
